Head of Delivery

 Published 10 days ago
    
 United States
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Job Title: Head of Delivery

Reports to: Chief Technology Officer

Direct Reports: Lead delivery manager, 2x delivery managers

Location - CST/EST time zone

About Us!

Kooth is a fast-growing organization with a social purpose. After 20 years of successful services in the UK, we are rapidly expanding in the United States!

OUR MISSION: To provide welcoming and effective digital mental health support to students proactively.

Using the collective insight from nearly 1 million hours of professional intervention, we guide students to three areas of evidenced-based support: self-guided, community/peer interactions, and chat-based counseling provided by licensed Counselors. These areas of assistance are designed to match each individual student’s current needs, wants and goals as well as identify and refer to a higher level of care when needed.

If you are seeking a fun, professional culture, in a fast-growing company, look no further - Apply today!

Role Objective

Responsible for developing Kooth’s delivery management capability, transforming how our delivery teams collaborate, operate and deliver value. Recruiting and developing a team of talented Delivery Management professionals in the UK and US.

Main responsibilities:

Leadership and Strategy

  • Represent and champion the delivery management function across the whole of Kooth, confidently communicating the value of the role to digital and non-digital stakeholders.
  • Drive the delivery of value quickly, smoothly, and more predictably, reducing risk, and avoiding costly delays and hand-offs.
  • Promote the continuous improvement of teams’ delivery practices, including the use of appropriate data and metrics to identify and address issues that impede the smooth, fast flow of value delivery.
  • Manage and mentor a team of delivery managers, building capability and supporting professional development, fostering a culture of collaboration and innovation, and continuously improving Kooth’s delivery practices.
  • Develop a deep understanding of the challenges and opportunities Kooth faces as a business, as it expands in the US and UK, and the role that Delivery Management plays in meeting and exceeding those challenges and opportunities.
  • Lead and grow a team distributed across the UK and the US

Hands on Delivery Management:

  • Lead on the coordination of delivery of a number of different products and services, ensuring that delivery progress is effectively communicated, the team is transparent and that the work is understood externally.
  • Lead a continual planning process in a fast-moving complex environment, devising roadmaps and identifying and managing complex interdependencies in plans across Kooth’s departments and products.
  • Lead on the structure and composition of Kooth’s delivery teams – a structure and composition that promotes sustainable, long-lasting teams that effectively and efficiently deliver to the needs of the business and of Kooth’s users.
  • Ensure the health and sustainability of Kooth’s delivery teams, creating an open and collaborative environment to work in, and using strong mediation skills to resolve conflicts.
  • Identify and challenge unnecessarily complicated organisational processes, coaching the organisation to continually improve its processes.
  • Implement and support the use of appropriate delivery methodologies, digital tools and ways of working to empower distributed teams to deliver.

Cross-functional Collaboration and Communication:

  • Work closely with product, engineering, service delivery and clinical teams, building strong relationships to improve and enhance the collaborative, iterative delivery of Kooth's products and services, ensuring we meet the needs of our users and our clients.
  • Build consensus between Kooth’s different functions and highly independent and diverse stakeholders, solving and unblocking issues between teams or functions at the highest level, in a calm and collaborative manner.
  • Communicate roadmaps and plans, and associated dependencies, risks and mitigations to both technical and non-technical stakeholders effectively - including clients, our board and wider external audiences.
  • Create an environment where working in the open becomes the default practice across the organisation.
  • Collaborate with and direct external suppliers and delivery partners as well as working with internal teams.
  • This role will likely involve occasional travel between the UK and the US.

Requirements

  • Experienced leader with a track record of leading complex programmes of product and service delivery through several multi-disciplinary teams.
  • Line management of delivery managers and team lead experience
  • Demonstrable experience of promoting the role and benefits of delivery management, and owning and driving the continuous improvement of delivery
  • Knowledge and experience of using a range of lean and agile delivery practices to deliver and iterate user-centred digital products and services
  • Understanding of user research, interaction and service design, product management, and software development practices (eg DevOps, CI/CD)
  • Significant demonstrable work experience of leading the delivery of complex programmes of work
  • Significant demonstrable work experience of leading multiple delivery managers, or an entire delivery management function.
  • Significant demonstrable work experience of adopting and adapting practices from a range of lean and agile delivery methods.

Benefits

  • Up to $180,000 dependant on experience
  • Excellent Medical, Dental and Vision benefits
  • Prescription drug coverage
  • Generous paid time off
  • 8 paid holidays plus two, half-day holidays (Christmas Eve and New Years Eve)
  • 401(k) retirement plan

Kooth provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by laws

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