Global Digital Director - REMOTE

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Posted 5 days ago United States Salary undisclosed
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Job Description

Job Description

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at .


The Global Digital Director is responsible for delivering the solutions that support digital customer and employee experience and elevate the digital dexterity. This digital director is relentless in their pursuit of new ways of working and has strong business relationship acumen. This role is pivotal to delivering the future of work by crafting a digital workplace program that supports the customer and workforce of today and the future. The digital director is the champion of digital experience at responsible for four key areas:

Create a culture that enables digital dexterity - the ambition and ability to use

technology for better business outcomes

Develop a digital strategy that enhances customer experience & efficiency,

and also delivers a productive and positive digital employee experience

Deliver business-enabling technology by harmonizing applications within a

digital workplace framework

Build a partnership among key stakeholders and business leaders to ensure that digital initiatives support business outcomes

Job Responsibilities & Requirements


Demonstrate digital dexterity and create a culture of workforce digital dexterity by driving leadership in adoption (what), enablement (how) and influence (why) to drive digital business goals (when)

Involve business process management professionals to optimize work processes by rethinking, simplifying and redesigning them

Explore and improve how employees digitally engage with each other, as well as with customers and business partners

Popularize new technology and applications to drive business innovation throughout the organization

Utilize organizational change management best practices to drive technology adoption.

Foster the rise of the transformative business technologist who applies specialized technical skills to deliver competitive business results.

Direct the awareness of and experimentation with disruptive and innovative digital workplace technologies such as AI, ML, IoT, AR/VR/SR and immersive meeting solutions

Provide leadership, vision and direction on the selection and support of solutions to support business outcomes

Seek out innovative technology trends and gather digital solution best practices

Build and maintain key stakeholder partnerships to ensure alignment of digital strategy to support mission-critical business outcomes

Partner with HR to understand employees' current challenges and experience, new roles and responsibilities, demographic changes in the workforce, globalization initiatives, changes in organizational structure, and hiring and skills requirements. Incorporate this knowledge into digital workplace planning

Lead the development, publication and maintenance of the digital framework

Work closely with Marketing team to develop, integrate, operate, execute, and measure our digital customer experience to meeting our short-term and long-term vision for the company

Work with IT security to ensure that digital solutions are effectively secured

Define success criteria of digital workplace strategy by aligning with measurable short-term and long-term business objectives


Change advocacy/management. The ability to effectively guide and sustain change in a dynamic and complex operating environment.

Leadership. The ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under the leader's supervision.

Interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals. Able to build and maintain strong cross-functional partnerships at all levels of the organization.

Communication. Excellent oral and written communication skills, including the ability to explain digital concepts to business leaders and business concepts to technologists, and to sell ideas and processes internally at all levels.

Analytical and problem-solving abilities. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules

Presence or "gravitas." The ability to develop initiatives and drive cultural and behavioral change across the organization and all levels of the business.

Fearlessness. Does not shy away from big ideas.

Flexibility. Willing to roll up the sleeves and help or diving into details when necessary.

Digital dexterity. Personally digitally dexterous, able to leverage and quickly reskill on digital technology as it evolves.

Vision. The ability to see and explain how the company can exploit technology to improve employee experience and engagement.

Customer-centric mindset. Passionate about driving improvements to employee experience.

Delivery-focused. Results oriented mindset with the drive to deliver exceptional services.

Pragmatic and detail-oriented. Consistently takes a thorough, accurate, organized and productive approach. Strong organizational skills, including an ability to perform under pressure and manage multiple priorities with competing demands for resources.

Influence. Ability to gain agreement and support for ideas and initiatives. Demonstrated ability to influence key stakeholders to adopt and champion new ways of working.

Business-results-oriented. Seeks to understand business needs and works to anticipate, identify and meet employee needs.


Master's or Bachelor's degree in computer science, information science, computer engineering, business management or related field

10+ years of experience in direct management of customer experience and employee experience or digital solutions, including enterprise intranet, web portal, Web Analytics, Marketing Automation, Campaign Management, PIM/DAM, and digital collaboration applications in enterprise organizations

5+ years of innovation and organizational change management experience, and business stakeholder management experience working with a cross-functional team

Knowledge of web development technologies (JAVA, HTML, JS, CSS, Angular/ReactJS, jQuery, Bootstrap, etc.), and SharePoint; experience with ServiceNow highly preferred

Experience with website content management and CMS (WordPress, etc.)

Experience in building cutting edge responsive web experiences for desktop and mobile

Proven track record of delivering integrated and scalable analytical solutions for tracking digital marketing performance

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at +1 .