Global Business Implementation Manager

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

Responsibilities

The Implementation Manager is responsible for managing nett new business implementations and on occasion, supporting the implementation of online booking tools where the client is currently transacting business on an offline basis. They serve as the business owner and leaders of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices are implemented throughout the organization. Provide technical oversight of the products’ installation environment, and maintenance of the system to ensure reliable performance.

• Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations.
• Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule.
• Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements.
• Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations.
• Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives.
• Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project.
• Implement complex business requirements through a variety of tools and technologies.
• Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT.
• Ensure a smooth transition to operations post-go-live and ramp-up.
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Work closely with project managers to identify potential issues and risks.
• Create documentation that enables the transition from implementation to post-implementation support.
• Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering.
• Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive.
• Decision-making and development improvements. Ensures the team understands expectations and how information is reported and used.

Qualifications

• Bachelor’s Degree in a related field preferred and 6 years of relevant experience.
• Direct customer-facing and implementation delivery experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Excellent oral and written communication skills.
• Possess the ability to motivate and maintain effective working relationships.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Experience managing others including contractors and suppliers.
• Customer service driven.
• Analytical and problem-solving aptitude

PAY AND BENEFITS

Our benefit offerings include private medical insurance, private dental care, 25 days annual leave from day 1 plus 8 days for public holidays, life insurance with employee assistance and counselling programmes, group pension scheme and income protection cover. 

The salary range on this job posting has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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