Patrique Mercier Recruitment FR is excited to announce an opening for a German Speaking Video Streaming Support Representative for a remote position based in Greece. This is a fantastic opportunity for individuals passionate about digital entertainment and technology, who are looking to assist customers in enhancing their video streaming experiences from the comfort of their own home.
Responsibilities
- Deliver top-notch customer support to German-speaking clients encountering challenges with video streaming services.
- Troubleshoot a variety of technical issues related to video playback, account access, and subscription queries.
- Educate users on product features and functionalities to enhance their overall streaming experience.
- Log and track customer interactions meticulously in the CRM system to ensure resolution of issues.
- Engage with technical teams to manage complex inquiries and contribute to service improvements.
- Stay informed on the latest industry trends and company product updates to provide knowledgeable support.
- Provide feedback on user experiences to assist in product development and enhancements.
Requirements
- Fluent in both German and English, with excellent verbal and written communication skills.
- Prior experience in customer support, ideally in the video streaming or digital media sectors.
- Technical aptitude and familiarity with streaming technologies and platforms.
- Outstanding problem-solving capabilities and a keen attention to detail.
- Effective communication and collaborative skills.
- Experience with CRM software and support ticketing systems.
- Strong organizational skills and the ability to work independently in a remote setting.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks