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Patrique Mercier Recruitment FR is excited to announce an opening for a German Speaking Video Streaming Support Representative for a remote position based in Greece. This is a fantastic opportunity for individuals passionate about digital entertainment and technology, who are looking to assist customers in enhancing their video streaming experiences from the comfort of their own home.


Responsibilities

  • Deliver top-notch customer support to German-speaking clients encountering challenges with video streaming services.
  • Troubleshoot a variety of technical issues related to video playback, account access, and subscription queries.
  • Educate users on product features and functionalities to enhance their overall streaming experience.
  • Log and track customer interactions meticulously in the CRM system to ensure resolution of issues.
  • Engage with technical teams to manage complex inquiries and contribute to service improvements.
  • Stay informed on the latest industry trends and company product updates to provide knowledgeable support.
  • Provide feedback on user experiences to assist in product development and enhancements.

Requirements

  • Fluent in both German and English, with excellent verbal and written communication skills.
  • Prior experience in customer support, ideally in the video streaming or digital media sectors.
  • Technical aptitude and familiarity with streaming technologies and platforms.
  • Outstanding problem-solving capabilities and a keen attention to detail.
  • Effective communication and collaborative skills.
  • Experience with CRM software and support ticketing systems.
  • Strong organizational skills and the ability to work independently in a remote setting.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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