Patrique Mercier Recruitment JP is excited to offer a remote opportunity for a German Speaking Video Streaming Support Specialist based in Greece! This position allows you to work from the comfort of your own home while being part of a leading tech company that values customer satisfaction and innovative solutions. In this role, you will assist German-speaking customers with their video streaming needs, ensuring they have a seamless and enjoyable experience.
Responsibilities
- Provide exceptional support to German-speaking customers via phone, email, and chat regarding video streaming services.
- Troubleshoot and resolve technical issues with efficiency to enhance customer satisfaction.
- Educate customers on how to use the platform effectively and make the most of its features.
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with technical teams to escalate complex inquiries and ensure timely resolution.
- Participate in ongoing training to stay updated on product features and improve support skills.
- Gather customer feedback to contribute to the continuous improvement of service quality.
Requirements
- Fluency in German and English, both written and spoken.
- Strong customer service focus with a passion for helping others.
- Prior experience in customer support or technical support is preferred.
- Ability to effectively troubleshoot technical problems and provide solutions.
- Excellent communication skills, demonstrating a friendly and customer-oriented approach.
- A proactive attitude toward learning new technologies and adapting to changes.
- Able to work independently and manage time effectively in a remote environment.
- Familiarity with video streaming platforms is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )