Patrique Mercier Recruitment FR is dedicated to matching talented professionals with exceptional job opportunities across Greece. We are excited to announce openings for German Speaking Technical Support Roles available for remote work in Greece. This position is ideal for proactive individuals with a strong technical background who are driven to deliver high-quality support to German-speaking clients from the comfort of their own homes.
Responsibilities
- Provide comprehensive technical support to German-speaking customers through remote communication channels, including phone, email, and chat.
- Troubleshoot and resolve technical issues promptly and effectively.
- Maintain up-to-date documentation of customer interactions and solutions in the CRM system.
- Guide clients in navigating technical products and services, ensuring a seamless user experience.
- Collaborate with internal teams to share customer feedback and enhance product features based on user needs.
- Perform follow-up communications to ensure customer satisfaction and issue resolution.
- Stay current on product updates and best practices in the technical support field.
Requirements
- Fluency in German and English, both spoken and written.
- Experience in technical support or similar positions is preferred.
- Strong technical skills and familiarity with information technology systems.
- Exceptional problem-solving capacity and a self-driven work ethic.
- Excellent communication skills with a strong commitment to customer service.
- Experience with CRM software and other support tools is a plus.
- Ability to adapt quickly in a remote work environment and manage time effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks