Patrique Mercier Recruitment ES is pleased to present an exciting opportunity for a German Speaking Technical Support Specialist to join our remote team in Greece! This role empowers you to leverage your language skills while providing exceptional support to our German-speaking customers from the comfort of your home. You will assist with inquiries related to our innovative cloud solutions, ensuring clients receive high-quality service. If you are enthusiastic about technology and customer care, this position is perfect for you!
Your Responsibilities
- Deliver outstanding technical support to German-speaking customers regarding our cloud services.
- Efficiently identify, troubleshoot, and resolve technical issues to maximize customer satisfaction.
- Assist clients in understanding and utilizing our software applications effectively.
- Document customer interactions and solutions accurately for future reference.
- Collaborate with team members to improve service quality and share best practices.
- Participate in ongoing training to stay knowledgeable about product enhancements and industry trends.
Requirements
- Fluency in German (both spoken and written) is essential.
- Strong technical aptitude and effective problem-solving skills.
- Experience in technical support is advantageous but not mandatory.
- Excellent communication and customer service skills.
- A team-oriented approach and ability to work well remotely.
- Willingness to adapt and thrive in a remote working environment.
- A desire for continuous learning and personal growth in the technology field!
Benefits
Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Good Salary
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks