Patrique Mercier Recruitment FR, a leading recruitment agency renowned for connecting top talent with exceptional opportunities in Greece, is excited to announce openings for German Speaking Customer Support Representatives for Jewelry. This remote position allows passionate individuals to engage with clients from the comfort of their own homes while representing a prestigious jewelry brand.
Responsibilities
- Provide outstanding customer service to German-speaking clients through various channels including phone, email, and live chat.
- Assist customers with inquiries related to jewelry products, order status, and after-sales support.
- Guide clients in their purchasing decisions by offering detailed information about products and promotions.
- Effectively handle customer complaints and provide resolutions with a focus on enhancing customer satisfaction.
- Maintain up-to-date knowledge of the jewelry collection to accurately inform customers and address their needs.
- Record customer interactions and issues in the CRM system to ensure consistent and professional service.
- Coordinate with other teams to inform and update on special offers and events.
Requirements
- Fluency in German and English, both written and spoken, is mandatory.
- Prior experience in customer support, specifically within the jewelry or luxury retail sector is preferred.
- Strong understanding of customer service best practices and luxury market dynamics.
- Excellent verbal and written communication skills with a customer-centric approach.
- Demonstrated problem-solving skills and the ability to manage complex client interactions.
- Experience with CRM software and proficient in Microsoft Office Suite.
- Highly organized, detail-oriented, and able to manage multiple priorities effectively in a remote work setting.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks