Patrique Mercier Recruitment FR, a leading recruitment agency focused on matching talented individuals with exciting job opportunities throughout Greece, is looking for a German Speaking Customer Support Representative for a remote position. This role is perfect for candidates who are eager to provide exceptional customer service from the comfort of their own home while supporting German-speaking clients.
Responsibilities
- Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
- Assist customers with inquiries regarding products, services, and account-related issues.
- Effectively troubleshoot and resolve customer complaints to ensure satisfaction.
- Maintain accurate records of customer interactions in the CRM system for follow-up and reporting purposes.
- Collaborate with team members remotely to ensure consistent service quality and enhance the customer experience.
- Identify and propose improvements to enhance the service delivery process.
- Stay updated on company products and services to provide accurate and helpful information to customers.
Requirements
- Fluency in German and English, both spoken and written.
- Previous experience in customer service or support roles is preferred.
- Strong communication and interpersonal skills.
- Proactive problem-solving skills with a focus on customer satisfaction.
- Able to manage multiple responsibilities and perform well under pressure.
- Proficiency with CRM software and general computer applications.
- Positive, approachable demeanor with a commitment to high-quality service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks