German Speaking Customer Support Representative - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR, a leading recruitment agency focused on matching talented individuals with exciting job opportunities throughout Greece, is looking for a German Speaking Customer Support Representative for a remote position. This role is perfect for candidates who are eager to provide exceptional customer service from the comfort of their own home while supporting German-speaking clients.


Responsibilities

  • Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding products, services, and account-related issues.
  • Effectively troubleshoot and resolve customer complaints to ensure satisfaction.
  • Maintain accurate records of customer interactions in the CRM system for follow-up and reporting purposes.
  • Collaborate with team members remotely to ensure consistent service quality and enhance the customer experience.
  • Identify and propose improvements to enhance the service delivery process.
  • Stay updated on company products and services to provide accurate and helpful information to customers.

Requirements

  • Fluency in German and English, both spoken and written.
  • Previous experience in customer service or support roles is preferred.
  • Strong communication and interpersonal skills.
  • Proactive problem-solving skills with a focus on customer satisfaction.
  • Able to manage multiple responsibilities and perform well under pressure.
  • Proficiency with CRM software and general computer applications.
  • Positive, approachable demeanor with a commitment to high-quality service.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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