Patrique Mercier Recruitment FR is a leading recruitment agency focused on connecting talented individuals with outstanding employment opportunities. We are currently seeking a German Speaking Customer Support Representative for Transportation Services, working remotely from Greece. This role is ideal for those who are passionate about providing high-quality customer service and who thrive in a dynamic, virtual environment.
Responsibilities
- Deliver exceptional customer support to German-speaking clients regarding transportation services via phone, email, and chat.
- Assist customers with booking inquiries, service details, and fare information.
- Resolve customer issues and complaints in a prompt and effective manner.
- Maintain accurate records of customer interactions and resolve issues efficiently.
- Work collaboratively with the operational team to ensure all customer needs are met and service quality is maintained.
- Educate clients on service offerings and provide information on safety protocols.
- Gather customer feedback to contribute to service improvements.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the transportation or logistics industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with a focus on customer satisfaction.
- Familiarity with CRM software and standard computer applications.
- Ability to work independently and manage time effectively in a remote setting.
- Flexibility to work varying hours as needed to support customer service operations.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks