Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with remarkable career opportunities. We are looking for a German Speaking Customer Support Representative for Fitness Technology, offering a remote position based in Greece. This role is ideal for individuals who are passionate about fitness and technology and who enjoy helping customers achieve their health goals through innovative products.
Responsibilities
- Provide excellent customer support to German-speaking clients regarding fitness technology products via phone, email, and chat.
- Assist customers with product inquiries, technical troubleshooting, and account management.
- Guide clients on how to effectively use fitness devices and applications to enhance their experience.
- Maintain accurate records of customer interactions and issues, ensuring timely follow-ups.
- Collaborate with technical teams to resolve complex customer issues and improve product offerings.
- Stay informed about product updates, features, and industry trends to provide knowledgeable support.
- Collect customer feedback to aid in the enhancement of products and services.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer support roles, preferably in the fitness or technology sector.
- Strong interest in fitness technology with the ability to explain technical details clearly.
- Exceptional communication skills with a customer-first mindset.
- Proficient in utilizing customer support software and standard office applications.
- Excellent problem-solving skills with a focus on delivering solutions.
- Flexibility to work various hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks