German Speaking Customer Support for Automotive Insurance & Claims Department

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support representative within the Automotive Insurance & Claims Department. In this role, you will be responsible for assisting German-speaking clients by providing exceptional service and support regarding their insurance inquiries and claims processing. This is a fantastic opportunity for individuals who are passionate about customer service and want to be part of a dynamic team in a growing industry.

Responsibilities

• Assist customers with inquiries related to automotive insurance and claims processing.
• Provide accurate information and guidance to clients about their policies and coverages.
• Resolve customer issues and complaints in a timely and effective manner.
• Document and process claims efficiently while maintaining detailed records.
• Collaborate with colleagues to ensure a seamless customer experience.
• Stay updated on industry trends and changes in policies to provide informed assistance.

Requirements

• Fluency in German (both spoken and written) is essential.
• Experience in customer service or a related field, preferably in insurance or claims.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• A customer-oriented mindset with a commitment to delivering quality service.
• Ability to work well in a team-oriented environment.
• Familiarity with insurance terminology and procedures is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )