German Speaking Customer Service for International Airline - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is excited to offer a remote opportunity for a German Speaking Customer Service Representative for an International Airline based in Greece. This position allows you to provide exceptional customer support from the comfort of your home while working for a prestigious global airline, ensuring travelers have a smooth and enjoyable experience.


Responsibilities

  • Deliver outstanding customer service to German-speaking clients via phone, email, and chat.
  • Assist customers with booking inquiries, ticket changes, travel advisories, and general travel-related questions.
  • Provide timely updates and resolve any issues related to flights, cancellations, and itinerary changes.
  • Handle customer complaints professionally and efficiently to enhance customer satisfaction.
  • Collaborate with various teams to facilitate smooth travel experiences for customers.
  • Document all customer interactions accurately in the system to maintain comprehensive service records.
  • Stay informed about the airline's policies, promotions, and services to provide accurate information to clients.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, preferably in the travel or aviation industry.
  • Excellent communication skills and a strong customer-focused attitude.
  • Ability to function well in high-pressure situations and think on your feet.
  • Proficiency in using customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Willingness to work flexible hours, including evenings and weekends, as needed.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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