German Speaking Customer Service Financial Sector - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is a leading recruitment agency committed to bridging talented individuals with outstanding career prospects across Greece. We are excited to announce an opening for a German Speaking Customer Service Representative for the Financial Sector, available as a remote position in Greece. This role is ideal for individuals who excel in customer service and are enthusiastic about assisting German-speaking clients with their financial inquiries.


Responsibilities

  • Deliver exceptional customer service to German-speaking clients in the financial sector via various communication channels, including phone, email, and live chat.
  • Support customers with inquiries regarding their accounts, transactions, and other financial service-related matters.
  • Provide clear information and guidance on financial products and services, empowering clients to make informed decisions.
  • Record and document customer interactions accurately in the CRM system.
  • Work collaboratively with internal teams to resolve complex inquiries and empower customers.
  • Monitor customer feedback trends to enhance service quality and client satisfaction.
  • Adhere to industry regulations and company policies in all customer interactions.

Requirements

  • Fluency in German and English, both written and spoken.
  • Prior experience in customer service, preferably within the financial sector.
  • Solid knowledge of financial products and services is highly advantageous.
  • Outstanding communication and interpersonal skills with a strong focus on customer satisfaction.
  • Ability to handle confidential information with discretion and professionalism.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Excellent problem-solving abilities and attention to detail.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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