Patrique Mercier Recruitment FR is an innovative recruitment agency focused on providing tailored opportunities for professionals across various sectors. We are excited to announce a position for a German Speaking Customer Experience Associate to work remotely from Greece. This role allows you to leverage your language skills to create remarkable customer experiences for our German-speaking clients while enjoying the flexibility of a remote work environment.
Responsibilities
- Communicate effectively with customers via phone, email, and chat, providing timely and accurate responses to inquiries.
- Deliver high-quality customer service by resolving issues and addressing concerns with empathy and professionalism.
- Educate customers about our products and services, helping them make informed choices that meet their needs.
- Maintain detailed records of customer interactions in our CRM system to ensure proper follow-up and service improvement.
- Collaborate with teammates to share insights and develop strategies for enhancing the customer experience.
- Collect and analyze customer feedback to contribute to the continuous improvement of our services.
- Engage in training sessions to advance your customer service skills and industry knowledge.
Requirements
- Fluency in both German and English, with excellent verbal and written communication skills.
- Experience in customer service or a related field is preferred.
- Demonstrated ability to handle inquiries with a strong customer-centric approach.
- Proficiency in using CRM systems and other relevant tech tools.
- Organizational skills and the ability to prioritize tasks in a remote work setting.
- A positive attitude and a proactive approach to problem-solving.
- Team player with a strong willingness to collaborate and share best practices.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks