Location: Shirley, Solihull - Work Remote
Job Title: German Speaking Online Customer Support Agent
Job Type: Temporary - 10 weeks, 2 x permanent vacancies available based on performance
About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.
The role & the responsibilities
Assist customers with online queries relating to but not inclusive of; orders, product information, sales information
You will be tasked with resolving tickets (customer issues) on a daily basis
You will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platforms
You will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problem
Be inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.
What does the company want?
Someone who is customer focused and has a passion for customer service
Native or fluent in German
Excellent written English skills - As this is a web/computer based role it is imperative your English is second to none!
Web based customer service is advantageous but not essential
Very flexible regarding working different shifts
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone