German Bilingual CSR

 Published 5 days ago
 Oman, Romania
 8,000 RON to 8,000 RON
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Salary: 8,000 RON/net

Primary Objectives:

To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.


Job Responsibilities:
  • Must be fluent in German with English proficiency
  • Maintains a positive, empathetic and professional attitude toward customers at all times
  • Responds promptly to customer inquiries
  • Communicates with customers through various channels; chat, email & phone
  • Acknowledges and resolves customer complaints
  • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
  • Processes orders, forms, applications, and requests
  • Keeps records of customer interactions, transactions, comments and complaints
  • Schedules calendar appointments for customers
  • Communicates and coordinates with colleagues as necessary
  • Provides comprehensive and professional customer support to ensure customer satisfaction

  • German fluency with English proficiency (must pass language proficiency tests)
  • Customer service/support experience
  • Strong phone contact, email and chat handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of customer requests/concerns
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • High school diploma or equivalent


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