Genesys Developer - remote

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timePosted 12 days ago location United States salarySalary undisclosed
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Job Description

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Job title: Genesys Developer
Location: Remote

Duration: Long Term
Job description: Top Requirements: Genesys Composer Routing, Genesys Rules

Development experience using Genesys Suite of technologies with specialization in Genesys
Framework is a must Knowledge and experience with Afiniti integration(Preferred).

(Genesys CTI , Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace'. Genesys Eservices ). Design and develop routing applications for voice and multi- Channel using composer/lRD, SCXML is a must and VXML will be an added advantage. Proficient in tools like CCpulse, GAX (Genesys Administrator Extension), GA(Genesys Administrator) and Kazimir will be considered a plus. Database knowledge pertaining to SQL and Casandra is a plus. Having a strong knowledge in SDLC. CICD experience with Jenkins and GitHub. Experience with Java development is a plus.

What skills/attributes are must have?

  • Knowledge and experience with Afiniti integration
  • 5+ years of routing development experience in Genesys Contact Center Solutions (Voice, IVR and Multichannel)
  • 5+ years of experience with Configuration management tools
  • Experience in developing routing workflows using composer
  • Experience is designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Experience in troubleshooting routing issues in production on a outage call
  • Excellent communication and interpersonal skills

What skills/attributes are nice to have?

  • Experience on build automation tools such as AnthillPro, XL Deploy, and Jenkins
  • Experience using Cyara for call flow automation testing
  • Genesys certification in routing
- provided by Dice