General Virtual Assistant (Work From Home)

This is a remote position.

• Deliver excellent customer support across phone, email, and written communication
  
• Manage client interactions professionally and efficiently
  
• Handle inbound/outbound calls, follow-ups, and inquiries
  

• Perform essential administrative tasks such as A/R, A/P, work order processing, compliance, notices, lease renewals, and document preparation
  
• Manage inboxes, calendars, files, and other organizational tasks
  
• Ensure all tasks are completed with accuracy, efficiency, and attention to detail
  

• Assist with basic marketing initiatives
  
• Support social media management activities, such as scheduling posts, sourcing content, and monitoring engagement
  

• Follow client-specific Standard Operating Procedures (SOPs) consistently
  
• Stay updated on changes to procedures and company guidelines
  
• Ensure all work aligns with VirtuallyinCredible’s quality standards and core values
  

• Provide accurate data, updates, and regular reports to the leadership team
  
• Collaborate with teammates and departments as needed
  
• Perform additional tasks assigned from time to time, demonstrating adaptability and initiative
  

Requirements

• Strong English communication skills (spoken and written)
  
• Clear and neutral/ American accent
  
• Willing to undergo background checking
  
• Ability to work independently in a quiet, dedicated home office environment
  
• Willing to work the graveyard shift to serve US-based clients
  
• Reliable internet connection (minimum 10 Mbps) with a backup
  
• Stable electricity with appropriate power backup
  

• RAM: 8 GB to 16 GB or higher 
  
• Processor: Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher , or an equivalent processor
  
• Operating System: Windows 10 or higher, macOS (Ventura, Sonoma, Sequoia, Tahoe)