Faneuil is a Business Processing company that has won the contract to service the Covered CA Calls. These calls are for members of CA seeking insurance through the state of California. Agents can expect to take 20-25 calls per day ranging around 15-20 minutes per call. The focus for Faneuil with this contract is to ensure the quality is great the first time. They are concerned about your speed on and off the call. Those most important parts of this job are quality customer service and attendance. They want to service the customer the first time so they limit the number of call backs they are receiving. These are inbound calls, pin reset calls, enrollment calls, working with applicants to complete their applications and sign of for medical insurance. They will be entering applicant information demographic information etc. in order to complete the applications. Essential Job Functions • Extensively use automated systems to review, enter, update and report unemployment claim information. • Follow established protocol to take statements; key information from claimants and employers; and prepare and process documents which are used to adjudicate claims and make accurate determinations. • Complete training and understand business functions. • Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs. • Maintains sincere interest in providing stellar customer care. • Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
Customer service call center, Customer support, Customer service
Top Skills Details:
Customer service call center,Customer support,Customer service
Additional Skills & Qualifications:
To Qualify You Will Need • Internet Service: • minimum of 5.0 mbps download • minimum of 10.0 mbps upload •
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.