(FULLY REMOTE) COVID Resource Center Assistant For Top 5 Fortune 500 Company

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Posted 6 days ago United States Salary undisclosed
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Job Description

Job Description:

One of the most globally recognized eCommerce company is seeking an HR Assistant for the Covid Resource Center (CRC) team. The CRC provides assistance to internal employees who are impacted by COVID-19, in the form of accurate, consistent, and timely responses to inquiries via phone and web case. Company is currently building a team of CRC Associates that will be dedicated to assisting employee questions via phone and processing web case about time away from work due to COVID-19. In this role, team members will interact directly with internal employees in a way that builds trust and displays empathy by providing accurate information and resolving issues. Associates must be able to listen actively to employees concerns and questions, and provide complete and accurate information about HR policy, time off policy, pay impacts, benefits information, and other HR items.

As a CRC Associate, your responsibilities will be:

  • Serve as the support contact for internal employees with questions about their time away from work due to illness
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
  • Build customer trust by empathetic handling of sensitive issues
  • Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
  • Receive queries via phone or web case and log contacts into the shared service case management system
  • Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate
  • Assess new claims and make accurate classifications about the type of absence required
  • Contact employees as needed and keep them updated on the status of their claim
  • Navigate ambiguous claim requests and apply good judgement about how to apply policy and regulations to the case in question

Requirements:

• 3+ years of professional experience within Call Center, HR, OR Administrative

MUST BE ABLE TO COMMIT TO SHIFT FLEXIBILITY WITH SHIFT INFORMATION BELOW

• Exceptional verbal communication skills

• Knowledge of US Federal and State leave and disability laws (PLUS, not required)

Pay: $21/hr.

Shift: The expected schedules will be Tuesday-Saturday or Sunday-Thursday so one weekend day will be required. The CRC looks for flexibility on shift timing as the center is open from 5:00am PST - 8:00pm PST. There will be a variety of shifts and they will do our best when looking at time zones but no special requests can be guaranteed. Please ensure you are flexible to work any schedule with the hours of operation. Once you are locked down on a shift, your shift will not change.

Start Date: 10/25 (training shift: 8am PST - 5pm PST for roughly 3 weeks)

Contract Length: Scheduled to be 6 months w/ potential to extend up to the maximum of 11 months. At this time there are no plans to convert this group so it will be purely a contract position

Location: Based in Seattle, WA (But FULLY REMOTE throughout entire contract duration; Open to Out of State Candidates)

***Exceptional opportunity to join one of the most innovative and globally recognized top eCommerce corporation in the world based in Seattle, WA.***

***We have many clients and companies that are always looking for great candidates in general. Especially within this globally recognized client as well. Even if this specific position, level, or pay doesn't match your qualification, please don't hesitate to reach out as I'm confident there are roles you'd be a great fit for a job post you might not have seen yet. I would love to connect with you regardless and we handle significant amount of high-level roles as well. Please be sure to mention on the email regarding the skills/industries you're interested in***

Positions We Support and More:

  • Administrative
  • Executive Assistants
  • Analytics
  • Customer Service
  • Call Center
  • HR
  • Recruiting
  • Marketing
  • Project Management
  • Procurement / Supply Chain

For consideration, please apply directly or email recently updated resume to:

Chad Yun

Account Recruiting Manager

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.