Fulfillment Specialist - Field Sales Support (WORK 100% REMOTE)

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Posted 2 days ago United States Salary undisclosed
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Job Description

Ready to be part of our mission?
We're a global leader in spine and orthopedic technology innovation with a mission to transform surgery, advance care, and change lives. We strive to build a culture of high performance and meaning in our work by bringing innovative products and solutions to patients and surgeons around the world, infusing passion and purpose throughout our organization.
Starting a career with Nuvasive comes with many rewards like:

  • Joining a dynamic culture eager to innovate, enhance diversity, and work smarter
  • Competitive pay for performance plus annual bonus incentive for everyone
  • Career development, training, and formalized development plans
  • Balanced life with 30 paid days off per year (vacation, holidays, sick time)
  • Full medical, dental, vision, life insurance, and robust EAP wellness opportunities
  • Flexible schedules and accommodations to work from home and work from work! (remove if onsite)
  • 401k retirement perks with a healthy 50% match up to 8%

About YOU!
Your peers and managers admire your work ethic and commitment to deliver outstanding results. You get excited and passionate about making an impact in people's lives. You take on new opportunities to continue learning all about supply chain management, logistics, distribution, manufacturing, quality control, inventory mgmt, and lean six sigma.

Job Summary and Primary Responsibilities
The Fulfillment Specialist teams up with the needs of the sales force and operates independently to ensure those needs are met. This role works across multiple departments and sales areas to ensure on-time and accurate order fulfillment. They will serve as the main point of contact for internal field sales teams for all aspects of order fulfillment.
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Some of the key ways YOU can impact the business:

  • Maintains direct contact with the sales team throughout the entire surgery transaction to ensure that fulfillment is met on the front end and that ordered items are appropriately assigned to the next transaction
  • Serves as liaison between sales and internal teams to support production planning and assists in developing logistics plans and procedures
  • Assigns budget dollars to the scheduling of third-party logistics
  • Establishes best practices and drives process efficiencies to increase revenue within their assigned geography
  • Supports sales team by developing and maintaining positive customer relations with internal and external clients/customers, which can substantially affect service and/or product revenue(s)
  • Understands quality and regulatory policies to ensure proper complaint handling and reporting
  • Resolves unexpected scheduling and shipping issues by changing shipping and distribution schedules to ensure proper order fulfillment
  • Organizes and implement procedures related to the flow of materials, products, services, and associated systems information
  • Duties involve but are not limited to; update the supply chain to ensure proper product planning, inventory control by ensuring proper inventory velocity, awareness of critical parts availability, proper material handling, shipment of products, and third-party logistics
  • Applies principles, concepts, practices, and standards of a professional field to complete a variety of ongoing assignments and projects
  • Normally receives general instructions on routine work, detailed instructions on new projects or assignments
  • Works on problems of moderate scope; exercises judgment and independently identifies next steps
  • Analyzes quantitative information and applies professional judgment to resolve a variety of moderately complex problems
  • Builds productive internal/external relationships; actively represents an area in inter-departmental projects
  • Impacts team effectiveness through the quality of own work and potentially the work of others

Required Skills / Capabilities

  • Strong aptitude for working with numbers and reports
  • Demonstrated ability to interface with salespeople, all levels of management and experience working across multiple functional groups
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Proficient in Microsoft Office including Word, Excel, and PowerPoint
  • Experience in SAP or ERP preferred
  • Detail and process-oriented
  • Strong analytical and problem-solving skills
  • Excellent time management skills, service-oriented, and self-directed

Education and Experience

  • Bachelor's degree or equivalent experience
  • 2-4 years in order processing, account management, operations or customer support

Travel and/or Physical Requirements

  • This role may be able to work 100% remotely, but needs to be in the East or Central time zone.

NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The "EEO is the Law" poster options are available here. NuVasive's EEO policy is available here.
About NuVasiveNuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, with a mission to transform surgery, advance care, and change lives. The Company's less-invasive, procedurally integrated surgical solutions are designed to deliver reproducible and clinically proven outcomes. The Company's comprehensive procedural portfolio includes surgical access instruments, spinal implants, fixation systems, biologics, software for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative neuromonitoring technology and service offerings. With more than $1 billion in net sales, NuVasive has approximately 2,700 employees and operates in more than 50 countries serving surgeons, hospitals, and patients. For more information, please visit .

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Location: 4670 E Shelby Memphis TN 38118

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Experience:

  • Sales support: 1 year (Required)
  • Intermediate Microsoft Excel: 1 year (Required)
  • Customer service: 1 year (Required)
  • a cross functional role: 1 year (Preferred)