FT Customer Support Representative [Work From Home]

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Posted 7 days ago United States Salary undisclosed
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Job Description

[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / M-F 8a-4p, 10a-6p, 11a-7p, or 12p-8p EST / Medical, Dental, & Vision / PTO / Equipment Provided - As a Customer Support Rep you'll: Communicate effectively and promptly with a variety of customers to provide a clear understanding of technical issues/steps to resolve; Maintain a positive and empathetic attitude toward customers at all times; Learn and know the product inside and out so you can answer customer inquiries; Handle technical escalations, reproducing issues, and working with engineering to achieve resolution; Analyze ticket data to understand top contact drivers, spikes in volume, and trends...Hiring Fast >>