Patrique Mercier Recruitment FR is delighted to offer a remote position for a French Speaking Video Streaming Support Representative based in Greece. This is a fantastic opportunity for individuals who are enthusiastic about digital media and technology and wish to assist French-speaking customers in optimizing their streaming experiences from their homes.
Responsibilities
- Provide outstanding customer support to French-speaking users facing challenges with video streaming services.
- Troubleshoot and resolve technical issues related to video playback, account management, and subscription inquiries.
- Educate users on the product features to help enhance their overall viewing experience.
- Document customer interactions and track resolutions carefully in our CRM system.
- Collaborate with technical teams to solve complex issues and improve service delivery.
- Stay updated on the latest industry trends and product updates to deliver informed support to customers.
- Gather customer feedback to assist in product enhancement initiatives.
Requirements
- Fluent in French and English, with strong written and verbal communication skills.
- Experience in customer support, particularly within the digital media or streaming industry.
- Strong technical skills and familiarity with video streaming technologies.
- Excellent problem-solving abilities and attention to detail.
- Strong interpersonal skills with a genuine desire to assist customers.
- Familiarity with CRM systems and support ticketing tools.
- Ability to work effectively in a remote setting and adjust to a dynamic team environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks