French Speaking Video Streaming Support - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is delighted to offer a remote position for a French Speaking Video Streaming Support Representative based in Greece. This is a fantastic opportunity for individuals who are enthusiastic about digital media and technology and wish to assist French-speaking customers in optimizing their streaming experiences from their homes.


Responsibilities

  • Provide outstanding customer support to French-speaking users facing challenges with video streaming services.
  • Troubleshoot and resolve technical issues related to video playback, account management, and subscription inquiries.
  • Educate users on the product features to help enhance their overall viewing experience.
  • Document customer interactions and track resolutions carefully in our CRM system.
  • Collaborate with technical teams to solve complex issues and improve service delivery.
  • Stay updated on the latest industry trends and product updates to deliver informed support to customers.
  • Gather customer feedback to assist in product enhancement initiatives.

Requirements

  • Fluent in French and English, with strong written and verbal communication skills.
  • Experience in customer support, particularly within the digital media or streaming industry.
  • Strong technical skills and familiarity with video streaming technologies.
  • Excellent problem-solving abilities and attention to detail.
  • Strong interpersonal skills with a genuine desire to assist customers.
  • Familiarity with CRM systems and support ticketing tools.
  • Ability to work effectively in a remote setting and adjust to a dynamic team environment.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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