Patrique Mercier Recruitment FR is excited to offer an exceptional remote opportunity for a French Speaking IT/Customer Service Agent for a leading Technology Company. This role allows you to work from anywhere in Greece, making it an ideal position for individuals looking to combine their passion for technology with a flexible working environment. You will play a crucial role in assisting French-speaking clients with their IT inquiries and ensuring they receive top-notch customer service.
Responsibilities
- Provide high-quality customer support to French-speaking clients via phone, email, and chat.
- Diagnose and resolve IT-related issues with efficiency and professionalism.
- Assist clients with questions regarding services, products, and technical support.
- Document all customer interactions accurately in the CRM system.
- Collaborate with technical teams to quickly resolve complex customer issues.
- Offer guidance on the effective use of software and hardware products.
- Stay updated on the latest industry trends to provide informed support and recommendations.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in IT support or customer service, particularly in the technology sector.
- Strong technical understanding of various IT products and services.
- Exceptional communication and interpersonal skills with a focus on customer satisfaction.
- Adept at problem-solving and able to manage issues proactively.
- Familiarity with customer service software and CRM systems.
- Highly organized with the ability to handle multiple tasks effectively while working remotely.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks