French Speaking IT/Customer Service Agent a Technology Company- Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is excited to offer an exceptional remote opportunity for a French Speaking IT/Customer Service Agent for a leading Technology Company. This role allows you to work from anywhere in Greece, making it an ideal position for individuals looking to combine their passion for technology with a flexible working environment. You will play a crucial role in assisting French-speaking clients with their IT inquiries and ensuring they receive top-notch customer service.


Responsibilities

  • Provide high-quality customer support to French-speaking clients via phone, email, and chat.
  • Diagnose and resolve IT-related issues with efficiency and professionalism.
  • Assist clients with questions regarding services, products, and technical support.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with technical teams to quickly resolve complex customer issues.
  • Offer guidance on the effective use of software and hardware products.
  • Stay updated on the latest industry trends to provide informed support and recommendations.

Requirements

  • Fluency in French and English, both written and spoken.
  • Experience in IT support or customer service, particularly in the technology sector.
  • Strong technical understanding of various IT products and services.
  • Exceptional communication and interpersonal skills with a focus on customer satisfaction.
  • Adept at problem-solving and able to manage issues proactively.
  • Familiarity with customer service software and CRM systems.
  • Highly organized with the ability to handle multiple tasks effectively while working remotely.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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