French Speaking Customer Support for Transportation Services - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR specializes in connecting talented professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for Transportation Services, offering a remote position based in Greece. This role is perfect for individuals who are passionate about customer service and have an interest in the transportation industry.


Responsibilities

  • Provide outstanding customer support to French-speaking clients regarding transportation services via phone, email, and chat.
  • Assist customers with inquiries related to bookings, service details, fare information, and policies.
  • Effectively resolve customer issues and complaints to enhance overall satisfaction.
  • Keep comprehensive records of customer interactions, ensuring timely follow-ups on outstanding issues.
  • Collaborate with internal teams and transportation partners to address customer needs and optimize service delivery.
  • Educate clients about transportation options, safety protocols, and the claims process.
  • Gather customer feedback to continuously improve the quality of service provided.

Requirements

  • Fluency in French and English, both written and spoken.
  • Experience in customer service, particularly within the transportation or logistics sectors.
  • Strong communication skills with a friendly and patient demeanor.
  • Ability to work independently and efficiently in a remote environment.
  • Familiarity with CRM systems and standard office software.
  • Excellent organizational skills and attention to detail.
  • Flexibility to work diverse hours, including evenings and weekends as necessary.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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