French Speaking Customer Support for the Banking Industry - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is committed to connecting talented individuals with fulfilling career opportunities. We are currently hiring a French Speaking Customer Support Representative for the Banking Industry, offering a remote position based in Greece. This role is ideal for those who are passionate about finance and dedicated to providing outstanding service to clients in the banking sector.


Responsibilities

  • Deliver exceptional customer support to French-speaking clients regarding banking products and services through phone, email, and chat.
  • Assist customers with inquiries related to account management, transactions, and financial products.
  • Effectively address customer complaints and provide timely resolutions to ensure high levels of satisfaction.
  • Maintain comprehensive records of customer interactions and manage follow-ups on pending issues.
  • Collaborate with internal teams to tackle more complex customer queries and enhance service quality.
  • Educate clients about banking processes, new product offerings, and security measures to enhance their experience.
  • Gather and analyze customer feedback to support ongoing improvements in service delivery.

Requirements

  • Fluency in French and English, both written and spoken.
  • Experience in customer support roles, preferably in the banking or financial services sector.
  • Excellent communication skills and a customer-first mindset.
  • Detail-oriented with strong organizational and time-management abilities.
  • Familiarity with CRM software and standard office applications.
  • Strong problem-solving skills and ability to work well under pressure.
  • Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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