French Speaking Customer Support for Online Travel - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is committed to connecting talented professionals with exciting career opportunities. We are currently seeking a French Speaking Customer Support Representative for Online Travel, offering a remote position based in Greece. This role is perfect for individuals who are passionate about travel and customer service, and who are eager to assist French-speaking clients in managing their online travel bookings.


Responsibilities

  • Provide outstanding customer support to French-speaking clients regarding their online travel reservations through phone, email, and chat.
  • Assist customers with inquiries related to itineraries, bookings, cancellations, and travel policies.
  • Effectively resolve issues and complaints to ensure a seamless travel experience for clients.
  • Document customer interactions accurately to identify trends and areas for improvement.
  • Collaborate with travel partners and internal teams to address customer needs and enhance service quality.
  • Stay updated on travel regulations, services, and promotions to provide accurate assistance.
  • Gather customer feedback to support ongoing service improvement initiatives.

Requirements

  • Fluency in French and English, both written and spoken.
  • Experience in customer service, particularly within the travel or hospitality sector is preferred.
  • Exceptional communication skills and a friendly, patient demeanor when interacting with customers.
  • Strong problem-solving abilities and the capacity to work independently in a remote setting.
  • Proficiency in using CRM systems and standard office applications.
  • Detail-oriented with effective time management skills.
  • Flexibility to work various hours, including evenings and weekends as needed.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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