French Speaking Customer Service Banking - Remote in Greece

 Published 3 months ago
    
 Greece
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Patrique Mercier Recruitment FR is a leading recruitment agency focused on connecting skilled professionals with exceptional job opportunities throughout Greece. We are thrilled to offer a remote position for a French Speaking Customer Service Representative within the banking sector. This role allows you to deliver outstanding support to French-speaking clients while working from the comfort of your home.


Responsibilities

  • Provide exceptional customer service to French-speaking banking clients through phone, email, and chat communications.
  • Assist customers with inquiries related to their accounts, transactions, and a variety of banking products and services.
  • Guide clients through banking procedures, policies, and compliance to ensure a smooth service experience.
  • Efficiently resolve customer complaints and concerns, maintaining high levels of customer satisfaction.
  • Document customer interactions seamlessly in our CRM system to ensure accurate record-keeping.
  • Collaborate effectively with internal teams to manage complex inquiries and improve overall customer experience.
  • Stay updated on the latest banking products and industry trends to provide informed assistance.

Requirements

  • Fluency in French and English, both written and verbal.
  • Experience in customer service, particularly in the banking or financial sector is preferred.
  • Knowledge of banking products and services is an advantage.
  • Strong communication and interpersonal skills with a dedication to customer satisfaction.
  • Ability to handle sensitive customer information with confidentiality and professionalism.
  • Proficient in customer service software and Microsoft Office suite.
  • Strong problem-solving skills and meticulous attention to detail.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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