Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a French Speaking Customer Service Agent for a Big Fashion Website, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about fashion and committed to delivering exceptional customer service, assisting French-speaking clients with their online shopping experience.
Responsibilities
- Provide outstanding customer support to French-speaking customers through various channels, including phone, email, and chat.
- Assist customers with inquiries regarding products, order placements, returns, and refunds.
- Resolve customer complaints effectively and efficiently, ensuring customer satisfaction.
- Stay informed about the latest fashion trends and product offerings to provide accurate recommendations.
- Document customer interactions accurately and maintain records in the CRM system.
- Collaborate with other departments to enhance the overall shopping experience for customers.
- Engage in training programs to further develop product knowledge and customer service skills.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer service, preferably within the fashion retail industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a focus on customer satisfaction.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A genuine interest in fashion and a commitment to assisting customers in finding their ideal products.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks