Fraud Risk Manager

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $68,640 - $112,320 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Financial Crimes & Fraud Mgmt Job Description: Department Overview: This role will function as a fraud risk and controls manager to independently manage or lead a small number of specialized risk and control support professionals performing complex work governing risk management activities. The manager will focus on the execution and oversight of Risk Controls and Self Assessment, manage controls inventory and inquiries, and build/monitor Key Risk Indicators within TD's US Fraud Management team. This is a Remote career opportunity. Monday - Friday 8:00am to 4:30pm, however, must be willing and able to travel periodically at times. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Oversees a large team/multiple small teams completing processes/transactions/activities characterized by single to multiple step transactions limited systems and jurisdictions, higher volumes and/or medium to high complexity Advanced knowledge of the business and operational functions supported Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps Work focus time horizon is generally medium term with moderate focus on strategic planning Oversees management of team requiring workforce to decision on acceptable level of risk-Low to Moderate risk potential (loss/reputational) for functional area Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers Involves regular contact with cross-functional teams across TD or external contacts or customers Education & Experience: High School diploma required; Undergraduate degree preferred 5+ years relevant experience 3+ years people management experience Proficient knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems Knowledge of current and emerging trends Ability to contribute to strategic direction of the function and provide advice to senior leadership Ability to establish goals and objectives that support the strategic plan Knowledge of risk management environment, standards and regulations Ability to implement and evaluate program/project activities to ensure completion Skilled in using software tools, methods and techniques Skilled in preparing and managing budgets and resource allocation Skilled in mentoring, coaching and performance management Ability to exercise sound judgement in making decisions Ability to communicate effectively in both oral and written form Ability to work collaboratively and build relationships Skilled in using computer applications including MS Office Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to work successfully as a member of a team and independently Ability to handle confidential information with discretion Preferred Qualifications: Prior experience executing Risk Controls and Self Assessment Prior experience building, maintaining, and managing controls Experience identifying and monitoring Key Risk Indicators Risk management program execution experience Customer Accountabilities: Manages a group of Fraud professionals providing operational support to partners Manages team during operational special initiatives like on-boarding, QA etc. Acts as key liaison with partners and external groups and provides subject matter expertise at the department level Key escalation point for significant risk/exceptions Monitors service and control standards against, overall business/department objectives Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary Shareholder Accountabilities: Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale Monitors and communicates to Senior Management the effectiveness of strategies, programs, and practices related to own area of expertise Sets the standards for operations and manageability across the business/function ensuring services are built from the ground up Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations Ensures department operates in compliance with applicable internal and external requirements Manages overall budget, revenue and expenditures, meets business objectives while increasing efficiency and effectiveness Ensures appropriate reporting and escalation of issues based on risk profile Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct Leads relationships with business lines/corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements Employee/Team Accountabilities: Responsible for management of the overall team providing both leadership and guidance Sets targets and objectives for the team, and delivers results Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Manages employees in compliance with all human resources policies, procedures and guidelines of conduct Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific