Fraud Prevention Customer Service - Midday Shifts (Remote Option)

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Posted 3 days ago United States Salary undisclosed
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Job Description

Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job DescriptionClass Start Date: November 2021Shift Requirements: Start times varying from 11:00AM up through 1:00PM. All shifts are M-F w/ Weekends. *ALL SHIFTS LISTED IN EASTERN TIMEStarting Wage: Minimum of $16.00 hourly + 20% weekend premium payFull Time Benefits Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:Paid time off (at minimum, 20 personal days + 7 holidays per year)Medical/Dental/Vision/Life InsuranceTuition Reimbursement for eligible US based employees401K with company matchand fixed contributionEmployee Stock Purchase PlanFull service cafeteria featuring Starbucksand subsidized Mindful optionsAccess to fitness centerOpportunities to volunteer in the communityDevelopment groups and trainingOn-site Health ClinicsOnsite Employee Assistance Program CounselorsDiscover Family Assistance Program (Discounted childcare at participating centers, free membership, and subsidized Backup Care Services)Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)What You'll DoResolve Cardmember inquiries regarding a fraud- or security-related concern; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc.Take incoming calls and referrals from other departments, and at times make outbound calls.How You'll Do ItHandle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity.Ensure proper follow-up or escalation of account based on call outcome.Make outbound calls to verify account activity with the customer.Qualifications You'll NeedBonus Point If You HaveHigh school diploma or GED1+ years of experience in call center/customer serviceA quiet workspaceInternet service with a minimum speed of 5mbpsPersonal smartphone or a tablet#INDDFS #ZRDFS#Remote#BI-RemoteWhat are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.