Join Patrique Mercier Recruitment JP as a Finnish-Speaking Technical Support Specialist in the beautiful city of Athens, Greece! This role provides you with the unique opportunity to work with a leading tech company while enjoying the rich history and stunning scenery that Greece has to offer. You will be responsible for providing top-notch technical assistance to Finnish-speaking customers, ensuring they receive quick and effective solutions to their technical queries. Be part of a dynamic team where your technical expertise and customer service skills will shine!
Responsibilities
- Deliver exceptional technical support to Finnish-speaking customers via phone, email, and chat.
- Diagnose and resolve technical issues accurately and promptly to enhance customer satisfaction.
- Keep up-to-date with the company’s products and services to provide precise and relevant assistance.
- Document customer interactions and track technical issues efficiently in the CRM system.
- Work collaboratively with team members to refine service delivery and overall customer experience.
- Participate in training sessions to expand your knowledge of products and stay informed on updates.
- Provide feedback and suggestions based on customer interactions to improve processes.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Strong customer service orientation with excellent communication skills.
- Previous experience in technical support or customer service is beneficial.
- Exceptional problem-solving and analytical skills.
- Ability to thrive in a fast-paced and dynamic work environment.
- Enthusiastic, team-oriented attitude with a love for technology.
- Willingness to relocate to Athens, Greece, and embrace a new cultural experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )