Financial Service Rep I (Remote)

Important: Please apply ONLY if you are LOCAL to the Charlotte Metro Area

About the Role:

The Financial Services representative primarily handles various functions associated with Consumer Financial Services, Windstream's credit policy, fraud, and LD abuse.

What You'll Do:

• Responsibilities include but are not limited to answering calls, chats, and emails from both internal and external Customers
• Handling Consumer trace, WLD abuse and manual review calls.
• Works various audits daily, weekly and monthly, restores non-pay disconnected accounts, makes outbound calls and enters simple orders as needed

Do You Have?

• Demonstrated customer interface with good negotiating skills.
• Exhibits competent multi-tasking skills and takes initiative in diffusing challenging customer contacts.
• Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.
• Must be able to work in a team environment and adhere to company guidelines and practices.
• Experience in Customer Service, Credit or Collections, with a familiarity with consumer and commercial credit bureau reports, credit scoring, the Equal Credit Opportunity Act and Fair Credit Reporting Act a plus.
• Working knowledge of collection practices including bankruptcies.
• The ability to work flexible hours on a rotating schedule including evenings, weekends and some company designated holidays

Even Better:

• Bilingual (English/Spanish) skills a plus.
• Previous experience in multi-line telephone communication skills in collections environment strongly preferred.
• Good telephone and communication skills (verbal and listening)
• Effective interpersonal skills to interface with internal and external customers.
• The ability to manage multiple priorities in a fast-paced environment is essential.
• Proficiency in Microsoft Word and Excel.

Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

About US:

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Minimum Requirements:

High School diploma or equivalent and 2 years experience with 1-2 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

Job Category: Customer Service
Primary Location: US-North Carolina-Virtual Office NC 1.00
Other Locations: US-North Carolina-Charlotte NC, United States

EEO Statement:
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.