Field Services Intern

The Field Services Group at Fullsteam is a group of SaaS companies that serve field service businesses across a broad range of services including cleaning, HVAC, electrical, pest control, landscaping, and specialty contractors. Our mission is to deliver technology that simplifies operations, enhances customer experience, and accelerates revenue for service-based businesses. FSG operates as a unified team with shared go-to-market strategies, centralized operations support, and coordinated technology investments—while retaining the vertical expertise and brand equity of each business unit.

The Business Intern will serve as a force multiplier for the Field Services organization, supporting the translation of data into actionable insights and accelerating execution across key business priorities. This role is designed to improve visibility into performance, uncover revenue opportunities within the existing customer base, and drive operational efficiency by supporting reporting, analysis, and process optimization efforts.

Working cross-functionally with Sales, Customer Success, and Product, the intern will help establish a consistent operating cadence around core metrics, identify trends impacting growth and retention, and assist in advancing strategic initiatives—including AI and workflow enhancements. This position provides hands-on exposure to a scaled SaaS operation while delivering immediate, tangible impact on revenue generation and business performance.

Primary Responsibilities:

• Stand up a consistent operating cadence
• Weekly reporting on core metrics (ARR, job volume, utilization, expansion signals)
• Standardized dashboards used across Sales, CS, and Product
• Unlock revenue from existing customers
• Identify expansion opportunities via usage and behavior trends
• Surface at-risk accounts through early churn indicators
• Accelerate 2026 priorities
• Provide execution support for AI and workflow initiatives
• Track adoption and impact of new features
• Improve operational efficiency
• Document and streamline core workflows (dispatch → completion → invoicing)
• Identify bottlenecks impacting customer outcomes and internal productivity
• All other duties assigned

Skills & Competencies:

Analytical & Data Skills

• Strong ability to analyze datasets and translate findings into clear, actionable insights
• Proficiency in Excel/Google Sheets; familiarity with BI tools (e.g., Tableau, Looker, Power BI) a plus
• Ability to identify trends, anomalies, and revenue opportunities within customer and operational data

Business Acumen

• Foundational understanding of SaaS metrics (ARR, NRR, churn, expansion) or strong aptitude to learn quickly
• Ability to connect data analysis to business outcomes, especially revenue growth and efficiency gains
• Comfort working in a metrics-driven, performance-oriented environment

Execution & Ownership

• Highly organized with the ability to manage multiple priorities and meet deadlines
• Proactive self-starter who can take direction and independently drive tasks to completion
• Detail-oriented with a focus on accuracy and follow-through

Communication Skills

• Clear and concise written and verbal communication
• Ability to present insights in a way that is easily understood by cross-functional stakeholders
• Comfortable collaborating with Sales, Customer Success, and Product teams

Problem Solving & Critical Thinking

• Structured thinker who can break down ambiguous problems into actionable steps
• Demonstrates curiosity and a bias toward identifying root causes, not just symptoms
• Willingness to challenge assumptions with data

Technical & Systems Aptitude

• Quick learner of new tools and systems (CRM, product analytics, internal dashboards)
• Basic understanding of SaaS platforms or field service operations is a plus

Adaptability & Growth Mindset

• Thrives in a fast-paced, evolving environment
• Open to feedback and eager to learn
• Demonstrates initiative in identifying opportunities for improvement

Professionalism & Team Orientation

• Strong work ethic and accountability
• Positive attitude with a willingness to support team needs
• Ability to handle sensitive business information with discretion

Minimum Qualifications:

• Currently pursuing a bachelor’s degree in business, Finance, Economics, Data Analytics, or a related field
• Strong academic performance with demonstrated analytical coursework or project experience
• Proficiency in Microsoft Excel or Google Sheets (e.g., formulas, pivot tables, basic data analysis)
• Demonstrated ability to analyze information and present clear, structured insights
• Strong written and verbal communication skills
• Highly organized with the ability to manage multiple tasks and meet deadlines
• Self-starter with a proactive approach to problem solving and execution
• Ability to work cross-functionally and collaborate with multiple stakeholders
• Legally authorized to work in the United States without sponsorship

Preferred (but not required):

• Exposure to SaaS business models or key metrics (ARR, churn, retention)
• Familiarity with data visualization or BI tools (Tableau, Power BI, Looker, etc.)
• Internship or project experience involving data analysis, operations, or business strategy
• Interest in field service industries (home services, facilities, or similar operational environments)