Field Service Engineering Technician (REMOTE)

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Posted a day ago United States Salary undisclosed
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Job Description

About AbbVieAbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . on Twitter , Facebook , Instagram , YouTube and LinkedIn .The Field Service Engineering Technician provides troubleshooting, repair, maintenance, and installation as well as instructions on proper use for Allergan's aesthetic medical devices at customer sites. This is an important and highly visible, front line customer facing role and as such is critical to customer satisfaction and the overall success of the company. Emphasis is on first time repair, and resolving not just the system technical issue, but also ensuring the customer is satisfied before the call is considered complete. Works under supervision following established policies and procedures to ensure company, regulatory and customer quality standards are met. Discretion and independent judgment will also be required in resolving customer issues. This position is field/home based and is primarily responsible for the Mid-West territory, but occasionally covers other territories when the need arises. The position requires extensive travel by car and plane, often including overnight stays. KEY DUTIES AND RESPONSIBILITIES: DESCRIBE SCOPE: % of Time or Importance On site servicing (troubleshooting, repair, maintenance, and installation) of AbbVies aesthetic medical devices. 80% Service administration, such as scheduling, service reporting, return of defective product, trunk inventory maintenance, timecard, expense reporting, etc. 10% Service training, including face to face and remote/electronic. 5% Direct technical phone customer interaction (troubleshooting, visit follow up, etc.) 3% Assisting with local Sales activities when time permits 2% QualificationsEducation and Experience Bachelor's degree or equivalent work experience Minimum 5 years of experience in field service Proficient in use of MS Office applications such as Outlook, Power Point, Word, and Excel Proficient in use of SAP and (or similar ERP/CRM systems) Significant Work ActivitiesContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)TravelYes, 25 % of the TimeJob TypeExperiencedScheduleFull-timeJob Level CodeICEqual Employment OpportunityAt AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.