Field Service Engineer III: LC/MS - Boston, Remote

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Posted 13 days ago United States Salary undisclosed
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Job Description

Field Service Engineer IIIWhen you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, developing vaccines, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.How will you make an impact?As a Field Service Engineer, you are responsible for managing all aspects of field service support, customer relationship management and providing detailed reports to the customer. The successful candidate will provide service on liquid chromatography systems, including installation, repairs, preventative maintenance, and instrument qualifications. You will also coordinate resources and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction. This position is remote and based out of the greater Boston area.What will you do?Perform on-site installation, repair, maintenance, qualification, and validation of liquid chromatography equipment at customer labs across the region.Provide phone, augmented reality, and live support to resolve customer service requestsSchedule and track service calls, manage personal parts inventories, and complete job tasks and complete service reports using a customer's management softwareReviews performance reports and documentation from customers and other field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.Analyzes review and inspection findings to determine source of problem, and performs repair, replacement, or other corrective action.Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.Regularly attend factory provided technical and service training on newest and latest chromatography products developed by Thermo Fisher Scientific.Provide accurate and timely completion of service reports, expense reports and other administrative tasks.Company car is providedHow will you get here?AS degree in Sciences, Engineering, Electronics or equivalent experience. Military or trade school equivalency will be considered.Background in Chemistry or Biochemistry preferredExperience working in a regulated environment preferredKnowledge, Skills, AbilitiesMust have valid driver licenseAbility to travel up to 50% overnight domestic travelAbility to work overtime and/or outside regular business hours, and/or on-call workRegularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ poundsExperience with troubleshooting and repairing electromechanical equipmentExperience with chromatographyExperience with method development and analytical chemistry preferredAt Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. This position has not been approved for relocation.