Field Operations Specialist || Ohio, Pennsylvania, New York

About the Role

The Field Operations Specialist is a part of Turf Tank's Operations department and will report to Field Operations Management. Specialists are responsible for delivering high-quality customer onboarding and on-field customer support, ensuring customers are set up for long-term success.

This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.

What You'll Do

New Customer Onboarding

• lead on-site robot setup and user training following Turf Tank’s standardized processes
• ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness
• provide clear training and supporting resources to build user confidence

Territory Maintenance

• complete on-site service requests and follow-up visits as assigned by the Field Operations Manager
• provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team
• document work completed and communicate feedback to the Field Operations Manager for continuous improvement

Cusotmer Support

• assist during peak seasons by supporting the Robot Support team with overflow requests
• follow established checklists, processes, and standards to ensure consistency across all deployments
• provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials

The Field Operations Specialist must be able to...

• deliver clear, structured training to customers in a professional manner
• use an adaptive communication style to deliver effective customer training
• follow standardized processes and maintain consistency across installs
• troubleshoot technical issues using Turf Tank’s best practices
• stay task-focused, organized, and responsive while working independently in the field

The Field Operations Specialist must have...

• experience in technical field service, installation, or training roles
• strong communication and instructional skills
• technical aptitude with robotics, software, and problem-solving
• a customer-focused but process-driven approach, prioritizing quality and consistency in onboarding

Requirements

• overnight travel is required up to 80% of the time
• day travel is required up to 90% of the time
• work remotely
• possess and maintain a valid driver’s license with a clean driving record
• must pass an MVR and drug screen before the start date
• maintain eligibility for Turf Tank's fleet insurance

Physical Requirements

• lift 50 lbs
• perform work while standing, stooping, or squatting
• work above the shoulder and below knee heights
• sit or stand for extended periods (up to 8+ hours)