Family Care Associate / Back Office - AC

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📅  Posted 14 days ago 📍 Philippines
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Job Description

About Catena:

At Catena, we redefine overseas hiring by cultivating Filipino talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for our candidates' prosperous future at no cost. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge?

About the job:

Role: Family Care Associate - Back Office
Work Schedule: Full-Time | 40 hours per week | Mountain Time (MST) or Pacific Time (PST)
Salary Range: US$1,200.00 - US$1,500.00 per month
(dependent on skills and experience)

Our client is on a mission to redefine care for vulnerable families in the US. They provide support and empowerment to parents caring for their children with special needs. They are well-funded by world-class investors and phenomenal digital health leaders of this decade.

We are seeking a Family Care Associate - Back Office to play an impactful role in enabling underserved families to take the most transformative step of their lives to access care for their little ones. You will have the opportunity to work with an energizing, compassionate team to drive great impact and gain exposure to all company functions.

Key responsibilities:

Own and drive the family care experience: Your role will revolve around communicating with families and setting rigorous expectations. You’ll be in charge of managing the family care pipeline with our clinical team

Uplift our families: You’ll guide families through the healthcare maze. You are their biggest cheerleader during the highest highs and lowest lows.

Cross-functional Collaboration: You'll be a critical voice for collaboration among initiatives to further our mission. Highly team up with our Clinical Team, Product, and Documentation.


  • Customer-centric Focus: This role places a strong focus on facilitating family learners’ experience through training and certification. This can mean (but is not limited to) customer service, account management, sales, or customer success-type roles.
  • Project Management and Execution: You’re someone who knows their way around complex and cross-functional initiatives, and has a meticulous eye for detail and order.
  • Compassionate and Empathetic: This role needs someone who really cares about the most vulnerable and underserved, who most often have little access to healthcare.
  • Flexible and Energized: There are numerous different cases that require extra attention, love, and support. Having a 9-5 mindset means that some of these families may not get the care and empowerment they need, and it’s something that we need to be sensitive about

Some nice-to-haves for our ideal candidate:

  • Strong communication skills, must be conversational
  • Customer-centric
  • Team Player - Excitement to work with an interdisciplinary team

If you're eager to provide impactful care to families in need, collaborate closely with a dedicated team, advance your career, and contribute to a pioneering company, we invite you to apply! Keep in mind, that even a small action can lead to significant change.