Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
1789 W. Jefferson Street, Phoenix, AZ 85007

Salary: $24.00 - $34.8127 hourly ($49,920.00 to $72,410.4160 annually) 

Grade: 20

Closing Date: June 15, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as an Executive Staff Assistant. Under the supervision of the Division of Benefits and Medical Eligibility (DBME) Assistant Director, this role serves as the Executive Staff Assistant, responsible for work of considerable difficulty, handling complex tasks, providing technical guidance, and offering administrative expertise to the Assistant Director and Program Administrators. It involves recommending improvements for the unit's operations, executing special projects, identifying issues, developing solutions, and implementing changes.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Works with the Assistant Director to develop and communicate strategies to ensure efficient operation of the Division.
  
• Communicates with and guides Program Administrators on program goals, objectives, accountability, and service delivery.
  
• Initiate reports, research formal recommendations and solutions for the resolution of problems related to personnel management, and the development of operating procedures.
  
• Monitor methods and procedures to assure timely and accurate program compliance with inquiries and responses to program audits, reports, presentations, and actions.
  
• Investigate, research, and prepare Assistant Director's administrative personnel decisions related to disciplinary actions, employee grievances, discrimination complaints, and appeals.
  
• Represent Division responding to inquiries from the media in coordination with the DES Public Information Office.
  
• Other duties as assigned, as related to the position.

Knowledge of:

• High-level of experience with a wide variety of personal computer software, mainframe systems, effective report design, as well as Process improvement and process streamlining, including research and problem-solving techniques.
  
• Division directives, policies, and management.

Skill in:

• Strong public relations, verbal communication, writing skills, and the ability to establish and maintain effective working relationships.
  
• Organizing, gathering, and analyzing information to develop action plans. Also, an understanding of budget, purchasing, and other related functions.

Ability to:

• Work independently and use critical thinking with general instruction while functioning as an integral part of the Administration's management structure.
  
• Maintain confidentiality and integrity with documentation and develop effective work plans and methods for improvement.
  
• Prepare and distribute meeting minutes, huddle notes, compile and prepare meeting agendas, materials, and reports/data, and maintain supply inventory.
  
• Adjust to a constantly changing work environment.

The ideal candidate for this position will have:

• Minimum of five years of progressively responsible management and a background in the development and implementation of improved business practices.
  
• Must have working knowledge of DBME Benefits and Eligibility processes, programs, and services.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Paid vacation and sick time
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions regarding this career opportunity, please contact Alex Rivera at 480-910-0533 or AlejandroRivera@azdes.gov. 

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting Alex Rivera at 480-910-0533 or email AlejandroRivera@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.