ERP Services Manager

Job Description: Welcome to The Planet Group! We are one of the world’s leading diversified professional services organization. We provide high-value outsourced global workforce solutions and consulting services to Fortune 500 and top companies in a multitude of fast-growth sectors. Our family of companies was purposely built to leverage each other and address the professional service needs of leading companies in the Technology, Digital Transformation, Healthcare IT, Diversified Energy & Engineering, Infrastructure, Creative & Digital Marketing, Accounting & Finance, HR, and Administrative sectors. Planet Technology is your source for Core Technology, Cybersecurity, Enterprise Systems, Software Quality Assurance, Healthcare IT as well as other specialized staffing needs. As a proud partner of Workday, SAP, Oracle, Salesforce, and Microsoft, we connect top talent with industry-leading organizations. We are also Workday’s first Global Staffing and AMS Partner across North America and Europe, reinforcing our commitment to delivering world-class workforce solutions. Position Summary As an ERP Services Manager, you will be responsible for overseeing a portfolio of client accounts, ensuring top-tier support for post-production ERP environments and leading project delivery efforts. This role requires strong client relationship management, cross-functional coordination, and a strategic approach to driving customer success across ERP systems. Key Responsibilities Account Management Own and manage a portfolio of client accounts, serving as the main point of contact and ensuring client satisfaction Develop and maintain strong relationships with key stakeholders to understand client needs and drive value through our services Identify opportunities for solution expansion, support enhancements, and additional services within existing accounts Project Management Lead the planning, execution, and oversight of ERP-related projects, ensuring timelines, budgets, and quality standards are met Collaborate with internal teams to allocate resources effectively and manage project deliverables Track project performance and address any issues or risks that may impact delivery Post Production Support Provide ongoing support and maintenance for clients' ERP environments, ensuring optimal performance and issue resolution Oversee troubleshooting efforts, manage escalations, and ensure timely resolution of support requests Analyze and report on support metrics to improve service quality and client satisfaction Required Qualifications Experience in client success within the technology staffing or enterprise software consulting industry Proven background supporting ERP systems such as SAP and Oracle Experience servicing and supporting Application Management Services (AMS) clients Strong background in project management and post-production support Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously Excellent client relationship management and communication skills Analytical problem-solving skills and a proactive approach to client support and service improvement READY TO BE PART OF SOMETHING AMAZING? The Planet Group is one of the largest consulting and staffing firms in the U.S. with growing operations across Europe, India, and LATAM. Our family of companies provides a team-oriented environment where you can take your career to the next level. If you're searching for a company that is committed to your long-term growth and success, a team of like-minded driven people who can help you develop as a professional, and a place where you'll be rewarded for your efforts.... you've come to the right place! You're in Good Company The Planet Group has been named a Fastest-Growing US Staffing Firm and one of the Largest US Staffing Firms, and all of our staffing companies won a “Best of Staffing” award from ClearlyRated. Diversity, Equity, and Inclusion Join a company that puts diversity, equity, and inclusion (DEI) at the forefront. The Planet Group celebrates our differences and fosters an environment where each person can bring their authentic self to work. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. Our DEI Committee is focused on listening to employee feedback and providing regular DEI-centric resources and activities such as trainings, celebrations, lunch & learns, employee resource groups, and more. Employee Type: Regular You’ve come to the right place. The Planet Group is a diversified professional services organization focused on providing high-value outsourced human capital solutions and niche consulting services to Fortune 500 and other leading clients across the globe. We hire innovators, critical-thinkers and problem-solvers who will contribute to our growth and success. Are you ready for a team-oriented environment where you can take your career to the next level? Are you searching for a company that is committed to your long-term growth and success, and a team of like-minded driven people who can help you develop as a professional? Are you hoping to be rewarded for your efforts? You’ve come to the right place. AN AWARD-WINNING CULTURE The Planet Group is an award-winning diversified professional services organization focused on providing high-value outsourced human capital solutions and niche consulting services to Fortune 500 and other industry leaders. The Planet Group consists of staffing and consulting entities that have been purposefully built to address the professional services needs of leading companies in the technology, energy & engineering, healthcare, accounting & finance, HR, administrative and digital marketing markets. The company was founded in 2009 and is headquartered in Chicago, Illinois. GLOBAL LOCATIONS, LOCAL TOUCH We have global offices with work-from-home flexibility. Whether you’re working from the sunny seaside of San Diego or crossing the Tower Bridge in London, Planet has an office for you. YOUR SUCCESS IS OUR SUCCESS Our people are the heart of our business and we are dedicated to: - Opportunities to work remote, in the office or hybrid. We believe in balance. It works. - Structured training and development programs centered around your individual needs — whether you’re working from home or the office. - In addition to our powerful database, there is a robust suite of tools at your disposal. We want you to have an impact. Because of that, we are open to investing in your suggestions for additional resources that will make you more successful. - We want you to grow with us. There are opportunities to move within the company across a variety of positions. WE VALUE DEI The Planet Group celebrates our differences and strives to create a workplace where each person can be their authentic self. We are committed to diversity, equity and inclusion. Employees are encouraged to unleash their innovative, collaborative and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed. WE HAVE FUN At The Planet Group, we take our work seriously but not too seriously… We bring out the best in each other— from showing our team spirit, wellness competitions, philanthropy and happy hours — there’s never a dull moment. In fact, we have an entire committee dedicated to building a strong camaraderie and having fun! READY TO COME ABOARD? We welcome the opportunity to share more about The Planet Group of companies with you. To learn more about what we do and the employment opportunities available, please visit theplanetgroup.com.