Overview Our client, a public research university offering undergraduate and graduate degree programs in a wide range of disciplines, seeks an accomplished EPIC Research Application Analyst. Candidate must be authorized to work in USA without requiring sponsorship Location 100 REMOTE Duration 4 months w possibility of extension Description Respond and address to Incidents and Service Requests in a timely manner. Provide prompt, lsquowarmrsquo handoffs when tickets need re-assigning. Keep ServiceNow work queues up to date and accurate. Meet department Service Level Agreements (SLA) for ticket resolution, and escalate to management as soon as possible if an issue is at risk for not meeting the SLA. Troubleshoot issues within your applicationsservice line, working with individuals from other teams, the end users, and vendors as needed to find the best solution in a timely manner. Achieve in-depth knowledge of one or more pieces of functionality, and serve as the Subject Matter Expert for one or more departments, specialties, or workflows. Recognize, evaluate, and escalate problems discovered for any ISS systems impacting business operations to appropriate management or governance groups. Proactively identify potential issues and escalate as needed. Report gaps in available features to the vendor. Track and follow up on any issues escalated to the vendor. Synthesize operational and technical feedback from Clinical and Business process champions and SMEs. When investigating a complex problem, uses detailed analysis to identify the root cause and recommend the best solution to address the problem. Provide after hours on call support according to a shared on call schedule. Follow department change control policies and procedures for all breakfix tickets. Provide thorough documentation for any system changes, and ensure all relevant parties are informed of changes in advance of the changes moving to Production. Ensure thorough testing is done in advance of any system changes moving into the Production system. Assist in the development of user training aids and may train end users in workflow and use of the application when necessary. Responsible for analysis, build, and implementation of all clinical content for the Research community. Identify and provide technical solutions to any potential gaps in workflow, or areas where improvement and optimization can be made. Coordinate and manage small-medium scale projects working with external business owners, coordinating internal resources, and ensuring projects delivered on time. Develop and document internal team procedures to be used in conjunction with the application. Manage multiple and competing tasks, recognizing and adapting to changes in priority. Qualifications Three years of experience in a healthcare related organization. Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts. Broad andor in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. Ability to research, organize, analyze, and synthesize data to support effective decision making. Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, email, intranet, internet, and other systems. Demonstrated skill in system workflow and business process flow analysis and design. I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Satwinder ldquoSatrdquo Singh Lead Technical Recruiter Company Overview Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clientsrsquo businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.