Enterprise Key Account Director - USA

We are seeking a talented and experienced Enterprise Key Account Director to join our team! You'll have the opportunity to take the lead in managing and growing our account. You'll work closely with our valued customers to understand their business needs and objectives and develop strategies to ensure their continued satisfaction. We're looking for a relationship-building superstar passionate about delivering outstanding results and creating long-lasting partnerships. If this sounds like you, we'd love to hear from you!

Functional Responsibilities:

• Own and strengthen executive-level relationships with strategic clients, including C-suite stakeholders, ensuring long-term partnership success and high satisfaction across multiple business units.
• Drive strategic account expansion, including identifying new opportunities within existing clients, developing tailored growth strategies, and leading the proposal and negotiation process to secure additional business.
• Oversee and monitor client satisfaction through structured check-ins, executive business reviews, and data-driven insights, implementing initiatives to enhance retention, loyalty, and account maturity.
• Lead and coordinate cross-functional teams to resolve escalations and complex challenges promptly, ensuring high-quality service delivery and minimizing operational impact for clients.
• Assess clients’ evolving business needs and proactively recommend additional engineers, solutions, or service lines that align with their strategic roadmap.
• Collaborate with Sales, Operations, and Delivery leadership to design and execute strategic plans that drive account growth, resource allocation, and long-term commercial outcomes.
• Serve as the primary executive point of contact, ensuring seamless communication and alignment between client leadership and Factored’s internal stakeholders.
• Own account performance metrics, leveraging data to forecast growth, identify risks, and create strategic roadmaps that maximize revenue and client value.
• Provide coaching and direction to engineers, analysts, and internal teams by sharing client insights and feedback to continuously improve product quality and service delivery.

Qualifications:

• 8+ years of experience in strategic account management, enterprise sales, customer success, or related fields.
• Proven track record of managing and growing large, complex, or enterprise-level accounts.
• Strong strategic mindset with the ability to think beyond day-to-day operations and design long-term growth plans.
• Exceptional relationship-building and negotiation skills, with experience engaging senior executives and influencing key stakeholders.
• Advanced analytical, problem-solving, and decision-making skills, using data to guide strategies and recommendations.
• Demonstrated leadership abilities, including influencing cross-functional teams and driving outcomes without direct authority.
• Excellent organizational and prioritization skills, with the ability to manage multiple high-impact accounts simultaneously.
• Outstanding communication skills in English, both written and verbal, with the ability to present to executive audiences.