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Enterprise Account Manager (Remote)

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Posted a month ago United States Salary undisclosed
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Job Description

Why Hiretual?

Hiretual is an AI-Powered Global Talent Platform and data engine driven by the belief that businesses success are their people and that all starts at the beginning of the funnel in the recruiting team. By leveraging AI sourcing, talent engagement and talent data cloud, businesses can source across 750M+ profiles, engage with personalized campaigns, rediscover lost profiles in their ATS and discover under-represented candidates.

Successes to share:
  • 2021 BIG Innovation Award for Hiretual Talent Data Cloud's AI-Powered ATS Integration
  • 2019 Two Silver Stevie Medals for AI/ML Solution and HCM Solution
  • 2018 Product of the Year for Recruiting and Human Resources in Business Intelligence Group's BIG Awards for Business
About our Team:

Our Account Managers bridge the gap between our Account Executives and Customer Success. Our team is incredibly passionate in their craftsmanship, focusing on providing top-tier service with our partners, and always seeking opportunities to inspire, grow and build prosperity. You will get to see the substantial impact you're making to our product, not only to those around you, but also our company and clients.

Responsibilities
    • Responsible for revenue retention and revenue expansion
    • Develop an in-depth understanding of the customer's talent acquisition solution environment, business stakeholders, and their talent acquisition needs
    • Conduct monthly meetings and case reviews to address issues and collect intelligence to stay on top of the trends
    • Conduct quarterly reporting and case reviews to spot trends, proactively identify new business opportunities, identify potential problems, and offer tailored release recommendations to meet stability, performance, and new feature requirements
    • Responsible for mapping out the Customer Journey and objectives throughout the relationship and track progress.
    • Stays on top of any significant changes within their customer's organization to be able to effectively help manage the transition and develop the relationships as necessary
    • Liaison to the product management/engineering team about any critical issues or unmet needs that prevent revenue expansion
    • Provide escalation management on critical cases by working closely with customer success, integration engineering, and product development to provide regular status updates to the customer
Requirements
    • Bachelor's Degree or equivalent practical experience
    • 2-4yrs of sales or account management
    • Experience in complex accounts in the net new and renewal environment
Preferred skills
  • Proven experience managing both directly and indirectly through influence and alignment
  • Demonstrated ability to develop and execute on account strategy plans, structure complex deals, manage multiple strategic partnerships and grow the business to support growth
Benefits

As a pioneer in the talent acquisition industry, we truly understand what it takes to make employees happy. Join us and you will have a great time working with us!
  • Unlimited growth & promotion space
  • Competitive salary
  • Comprehensive medical, dental, and life insurance with 100% coverage
  • 401k plan with a 3% contribution
  • Free daily lunch & dinner
  • Break room always stocked with snacks and drinks
  • Generous PTO policy
  • Mac or PC - up to you!
  • Collaborative, and energetic team environment
  • Fun company events & outings and parties
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