As the Enterprise Account Manager, you will manage relationships for a named account list and lead the strategy to grow our business with our enterprise accounts. This role is responsible for developing and executing strategies that expand the services that our enterprise clients use, maximize revenue, and build long-term, successful customer relationships. The ideal candidate has a proven track record of exceeding revenue targets in a payments or technology environment and thrives in a fast-paced, growth-oriented organization.
What You'll Do
- Develop and implement effective account management strategies to achieve corporate revenue objectives for our enterprise accounts.
- Directly manage and nurture a named account list and develop account plans for winning and expanding business with enterprise accounts.
- Lead quarterly business reviews with executive level decision makers and key influencers that focus on driving expansion and identifying new growth opportunities.
- Cultivate deep relationships with key enterprise accounts, acting as an advisor and partner. Identify and capitalize on upsell and cross-sell opportunities, expanding relationships to increase revenue.
- Drive revenue growth within your book of business for quota attainment
- Work closely with the customer success team to drive customer retention and satisfaction
- Stay informed of industry trends, competitor activities, and market demands to strategically position the company’s products and solutions to potential customers.
- Work closely with Marketing, Product, and Customer Success teams to ensure alignment of messaging, product fit, and customer satisfaction.
- Regularly track and report on key account management metrics and performance against targets. Use data-driven insights to make adjustments and continuously optimize strategies.
About You
- 5+ years of enterprise/strategic account management experience, preferably within the payments or technology sector.
- 3+ years of experience supporting the professional services segment, preferably the legal and accounting market segments
- Ability to develop and execute effective account growth strategies, with a deep understanding of sales cycles for complex enterprise solutions.
- Strong commitment to understanding and addressing customer needs to drive business outcomes and foster long-term partnerships.
- Demonstrated success in achieving revenue growth.
- Experience successfully managing up, with a strong track record of influencing and aligning with senior leadership.
- Proven ability to build collaborative relationships to meet shared goals
- Excellent communication, organizational and presentation skills
- Team player attitude who also enjoys and thrives in healthy competition
- Self-motivation to learn fast and pivot as the business develops
- High degree of emotional intelligence.
- Travel to client sites and conferences. 20% - 30%
- This position is preferred to sit in Austin, Texas
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