Engagement Manager

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Our Engagement Manager is an entry-level project management role, responsible for planning, executing, and supporting multiple small to medium-sized projects under the guidance of a Manger, Implementation, including PMO, Risk and Issue management. You will work as a cross-functional leader between different delivery groups and stakeholders (technical and non-technical) coordinating project elements, requesting resources, and ensuring effective communication among team members, stakeholders, and customers.

We are looking for an Engagement Manager who will:

• Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives. 

• Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end. 

• Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval. 

• Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods. 

• Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders.  

• Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead.  

• Participate in initiatives that improve our delivery practice and CSG as a whole. 

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree or equivalent experience

• 1+ years of experience managing projects and/or service delivery

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels.

• Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint

• Ability to work a flexible schedule covering either 6:00 a.m.–3:00 p.m. BRT or 10:00 a.m.–7:00 p.m. BRT, with approximately 50% of hours flexing between these shifts based on business and client needs

• Ability to work in a Brazil-based CLT contract position  

• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

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Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.