EMEA Public Policy, Senior Manager

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📅  Posted 14 days ago 📍 United Kingdom or Ireland 💵 not specified
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Job Description

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, EMEA Public Policy. Twilio is seeking an experienced and motivated individual to join its public policy team in the EMEA region. In this critical role, you will work closely with other members of Twilio’s Global Relations and Public Policy and Legal teams, as well as its business units, to represent and advance Twilio’s interests with policymakers and telecommunications regulators in key countries in the region. You will report to the Senior Director, EMEA Public Policy, who is based in Brussels, Belgium.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The position is needed to support the Global Relations and Public Policy team’s advocacy work in the EU and the broader EMEA region. The Global Relations and Public Policy team serves as the “strategic headlights” for the company: understanding and anticipating regulatory and policy developments and working to ensure that Twilio’s business interests are accommodated within that evolving landscape. We work closely with all company business units and senior leadership, and serve as the company’s principal advocates to policymakers and regulators around the world.

Twilio is a company that is empowering the world’s developers with modern communications in order to build better applications. In this vital role, you will work to ensure the policy environment remains conducive to Twilio pursuing its central mission: transforming how companies communicate with their customers.


As Senior Manager, EMEA Public Policy, you will:

  • Coordinate closely with the Global Relations and Public Policy Team and Twilio business units to develop a thorough understanding of current and future company business objectives.
  • Work closely with Twilio’s telecoms regulatory team to understand current compliance requirements and regulatory trends in key countries in the region.
  • Monitor and anticipate new technology policy developments in key countries, and keep key Twilio stakeholders informed about such developments and trends.
  • Play a central role in devising and executing action plans to ensure that Twilio’s interests are taken into account in important technology proceedings in key countries.
  • Coordinate the development and submission of company filings in technology policy proceedings as appropriate.
  • Cultivate relationships with and advance Twilio’s policy priorities directly with key senior-level officials in relevant country regulatory authorities and other relevant ministries.
  •  Build coalitions with key policy stakeholders in the region, including companies, trade associations, and civil society groups.
  • Undertake initiatives to raise Twilio’s profile at EU level and within specific countries and the region and communicate how Twilio is serving as an engine of economic innovation t through panel presentations, event sponsorship, conference attendance, and similar endeavors.
  • Be able to travel internationally as needed, primarily within the EMEA region.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


Twilio is looking for an experienced public policy professional to represent and advance its interests in the EMEA region.

  • You will have at least 6 years of experience advising and representing telecommunications companies on policy and regulatory issues at the EU level. 
  • You have earned a Law degree or equivalent advanced degree in a related field (public policy, economics, etc.)
  • You will have a thorough understanding of policymaking processes in the region and experience in devising and executing advocacy strategies at the country level.
  • You will have a significant understanding of telecommunications regulatory and policy concepts, including such topics as interconnection, access to numbering resources, and telecommunications regulatory classifications, and an understanding of how topics such as privacy, cybersecurity, and AI apply to the telecom ecosystem.
  • You will have full professional proficiency in English as well as German and/or French.
  • You have excellent verbal and written communication skills; a demonstrated ability to think strategically and creatively; a preference to work as a team player; and an ability to manage a large number of projects, working independently, with colleagues distributed globally.


  • Significant advocacy experience at the EU level or in the UK, France or Germany; other EU member states an additional asset.
  • Professional proficiency in English, French, German, and/or other languages


This role will be based in either London (UK) or Dublin (Ireland) 

Approximately 15%  travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.