EDI Sr Specialist - Remote

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Posted 6 days ago United States Salary undisclosed
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Job Description

The EDI Sr. Specialist provides onsite technical support for the implementation of EHR before, during and after implementation. This is a remote role that requires one to be in the field as well. Configure software to meet client needs. Serve as a liaison between clients, sales, internal IT and third party vendors. Installs PC hardware to support business continuity and enhance lab operation efficiency. Test the software against performance specifications. Maintain systems and serve as a consultant for all systems implementation. Provide training to appropriate staff. Interact with the clients as needed to rectify problems that occur during the deployment and maintenance process.

Job Duties/Responsibilities

  • Liaison between the client and internal/external IT resources for the implementation and support of the EDI workflows.

  • Build and cultivate strong working relationships with the clients in order to gain their support and solidify their continued business.

  • Collaborate with various functional groups including sales, lab operations, senior leadership and third party vendors to provide client issue resolutions in a timely manner.

  • Build strategic partnerships with the sales team to ensure we are accurately addressing the client needs, building trust with the client, and delivering exceptional and timely results.

  • Use EMR knowledge to overcome implementation challenges to ensure a smooth roll out and avoid any potential delays.

  • Perform analysis of client ordering patterns to offer electronic recommendations in order to improve efficiencies and production levels.

  • Responsible for communication between the client, internal sales/IT and third party vendors to ensure successful resolutions.

  • Provide initial and on-going training for various EMR systems to ensure proper utilization and client satisfaction.

  • Install and maintain PC hardware to ensure business continuity and enhance the efficiency of the lab operations.

  • Perform triage and any necessary troubleshooting for client EDI issues to ensure an expedites resolution.

  • Provide recommendations based on their expertise and escalate to other functional areas when necessary.

  • Maintain accurate and complete daily logs for client visits and travel/expense reporting.

  • Schedule daily appointments based on client prioritization and proximity.


  • Associate's degree preferably in Information Technology, HIM or health care related field

  • Bachelor's degree in HIM or Information Technology is preferred

  • Minimum 4 years of experience in a IT or Healthcare related field

  • Prior experience in a laboratory environment is strongly preferred

  • IT Certifications are a plus; A+, MCSA, Networking +- Proficient with Microsoft Office Suite applications (Word, Excel, PowerPoint, Access, Teams)-

  • Experience working with different EMR vendors and/or Labs on connectivity projects

  • Ability to influence decision makers in various departments and levels of leadership

  • Strong communication skills; both written and verbal

  • Ability to handle multiple projects simultaneously under minimal supervisor

  • Must have a Valid Driver's License and a clean driving record

  • Ability to meet the physical demands of the position

  • Ability to work variable hours and schedules

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