E-Learning Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does an E-Learning Manager do? Think of yourself as someone who will lead and mentor a team of instructional designers, content writers and editors, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being an E-Learning Manager. Imagine yourself going to work with one thing on your mind: that you will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization. As you tackle your new tasks for the day, you know that it comes down to one thing: that you will hire, train, mentor and evaluate staff (ID Supervisors) to ensure seamless execution of instructional design initiatives. As an E-Learning Manager, you will hire, train, mentor and evaluate staff (ID Supervisors) to ensure seamless execution of instructional design initiatives. You will also provide instructional design services to the following key functions: Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches. Also, Operations Management, Quality and PST to address performance gaps in production. You will also be incharge of the organizational development (OD) for continuing education and skills enhancement. Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates) will also come in from time to time. You will also collaborate with the E-Learning (Multimedia Development and LMS Administration workstreams) and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. What else? You will also analyze the learning needs to determine the required skills. You will analyze all the learning needs and determine the required skills and competency levels. You will also identify training objectives and performance targets. You will also define the instructional design strategy, you will scoping/outlining training content, building training curriculum/lesson plan. You will also write storyboards/scripts Designing facilitator and participant guides. You will facilitate the Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions. You will create the knowledge and skills assessments. You will also evaluate the learning effectiveness. You will also hire, train, mentor and evaluate staff (ID Supervisors) to ensure seamless execution of instructional design initiatives. You will also discover and implement techniques to drive online learning adoption and content usage. You will continuously update and improve knowledge, skills, and attitudes related to instructional design, adult education, and training evaluation. You will be measured through implementing training programs that reflect a learner-centered teaching philosophy Improving learning transfer, by achieving appropriate contractual client metrics, and by adhering to agreed timelines. Do you have what it takes to become an E-Learning Manager? As a manager, we need someone who has at least 3-5 years designing learner-centered training programs and developing related training materials. Also, 3-5 years conducting learning needs analyses to identify situations addressable by training solutions. We also need someone with a working knowledge of adult learning, instructional design, and evaluation principles and practices. We also need someone with drafting measurable training goals and learning objectives (in all three learning domains). We also need someone who can develop appropriate learning assessment strategies and instruments. Now let’s get technical -- we need someone who is technology literate, can easily work with new software (e.g., media development tools, office suite, and other web applications). We also need an understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) Experience with E-Learning design principles, practices, and platforms (LMS). In terms of other skills, we’re looking for someone with a demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions. We also need someone who has the ability to communicate information and ideas clearly, and concisely, verbally and in writing. Someone who has the ability to interact with peers, management and other departments in a professional manner. Lastly, we need someone who must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff. Someone who has strong organizational and interpersonal management skills. Someone who has the ability to manage time effectively and efficiently. Someone who is self-motivated and directed with keen attention to detail. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.