A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world - and for good reason: since 2002, we've sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value. Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are. We are looking for a Technical Operations Analyst to watch over global ecommerce sites and systems. The ideal candidate will be an analytical person who can thoroughly explore problems and help assess and find solutions. In addition, the candidate should also be very good at handling several concurrent activities at once, as well as shifting timelines and priorities. Essential Duties and Responsibilities: • Responsible for transactional eCommerce site operations and monitoring of uptime and functionality.• Troubleshoot production issues with the ability to dig deep into problems across multiple systems at various levels.• Architect and support continual process improvements to reduce costs, increase revenue and optimize cycle times.• Support and assist the Ecomm Middleware and Integrations development team with knowledge of .net, python, php, and/or Node.js.• Deploy / implement new systems and integration processes.• Perform daily review of various global systems and data - review system and application logs to analyze system stability, perform data analysis and reporting using MS SQL.• Monitor and recover down eCommerce systems as needed.• Help perform and coordinate routine maintenance across all eCommerce systems.• Manage DNS and SSL requests for the business through system administrators.• Rotating on-call support coverage required. Qualifications: • Bachelor's degree or equivalent professional experience• 3+ years in the B2C eCommerce and/or website application development industry• Global eCommerce platform implementation & operations• Documented background in all the following: -SQL development and database concepts -System and data analytics, troubleshooting -SDLC -Web development -System integrations -Payment processing concepts -Networking concepts (DNS, SSL, FTP, etc.) -PCI, SOX and PII compliance -XML• Solid skills with of most of the following: -Microsoft SQL Management Studio -Salesforce Commerce Cloud (Demandware) -CDN/DNS/SSL -Scripting languages -Real-time & batch data integrations -Content delivery networks -Cloudflare -Other eCommerce technologies• Comfort with ambiguity and change• Self-directed with a bias towards growth industries Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Title: eCommerce Technical Ops Analyst Job Level: Intermediate Professional Individual Contributor Career Level: CL4 Salary Range: $82,200 - $123,400 Workplace Persona: Explorer (Work from your US based home office, or from the Crocs Broomfield, CO office if you prefer) This position is eligible to participate in a company incentive program. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.